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HoMedics handheld massagers

CPSC Recall #17-144 — May 2, 2017

Recall Summary

Recall Number17-144
Recall DateMay 2, 2017
Remedy TypeRefund
Units AffectedAbout 400,000
ImporterHoMedics USA LLC, of Commerce Township, Mich.
Manufactured InChina

Where It Was Sold

Bed Bath & Beyond
Macy’s
Rite-Aid
Walmart and other stores nationwide and HSN  from August 2013 through February 2017 for between about $30 and  $50.

Product

HoMedics handheld massagers

Description

This recall involves three models of handheld massagers, HHP-375H, HHP-250 and the PA-MH-THP. All models of the massagers have a 120 VAC, 60 HZ power cord. “HoMedics” is printed on the massagers.The HHP-375H model Handheld Dual Node Percussion Massager with Heat is white with a gray handle or black with a gray handle. The massager has three sets of interchangeable nodes.The HHP-250 model Handheld Hot and Cold Massager is white with a gray stripe or gray with a blue stripe. The massager has three, five or eight interchangeable nodes.The PA-MH-THP model Handheld Compact Percussion Massager with Heat is white on the bottom of the base with gray on top. The massager has two sets of interchangeable nodes.All manufacturing dates for all three models are included in the recall and the item date code can be found in either one of the cord prongs or in the rating label located on the underside of the product. Date codes can be identified as a 4-digit number WWYY where WW is the sequential week of the year and YY is the last two digits of the manufacturing year.

Hazard

The cord can break near the base of the massager and expose the wires, posing an electric shock and burn hazards.  

Incidents & Injuries

HoMedics has received 140 reports of exposed wires, sparks, smoking and some shooting flames coming from the massagers. There have been 15 reports of burn injuries to consumer’s fingers and other parts of the body. 

Remedy Instructions

Consumers should immediately stop using the recalled massagers and contact HoMedics for instructions on removing the cord and to receive a refund in the form of a credit for any replacement product from the firm.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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