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"Hello Baby" toy phones

CPSC Recall #02-502 — October 22, 2001

Recall Summary

Recall Number02-502
Recall DateOctober 22, 2001
Remedy TypeRepair
Units AffectedAbout 57,000

Where It Was Sold

The toy phones were sold nationwide through Discovery Toys sales network. They were sold in the U.S. and Canada from May 1999 through November 2000 for about $10 and have since been discontinued.

Product

"Hello Baby" toy phones

Description

PRODUCT: Children's Toy Telephone - Discovery Toys Inc. of Livermore, Calif., is voluntarily recalling about 57,000 Hello Baby toy phones, model #1077. The battery-operated, multicolored toy flip phone is red, blue and yellow with green, blue, yellow and orange dial buttons. Each button has its own sound: a ring, a beeping dialing tune, a busy signal and a "hello." The toy phone has a blue hard-plastic antenna with a ball-shaped tip that makes a clickity-clack sound. The toy phones were sold nationwide through Discovery Toys sales network. They were sold in the U.S. and Canada from May 1999 through November 2000 for about $10 and have since been discontinued.PROBLEM: The blue, hard plastic antenna ball can break off of the toy phone, posing a choking hazard to young children.INCIDENTS/INJURIES: Discovery Toys received eight reports of the antenna ball breaking off of the toy phones. No injuries have been reported.WHAT TO DO: Consumers should stop using the toy phone immediately and call Discovery Toys at 800-341-TOYS (1-800-341-8697) Monday through Friday 7:00 AM - 3:30 PM (PT) for a free repair kit. Consumers also can request a free repair kit by sending an email to [email protected] were sent direct mail notification of this recall.

Hazard

The blue, hard plastic antenna ball can break off of the toy phone, posing a choking hazard to young children.

Incidents & Injuries

Discovery Toys received eight reports of the antenna ball breaking off of the toy phones. No injuries have been reported.

Remedy Instructions

Consumers should stop using the toy phone immediately and call Discovery Toys at 800-341-TOYS (1-800-341-8697) Monday through Friday 7:00 AM - 3:30 PM (PT) for a free repair kit. Consumers also can request a free repair kit by sending an email to [email protected].

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Federal law prohibits the sale of toys with small parts for children under age 3. CPSC uses a standardized small parts cylinder to test whether pieces from a toy can fit entirely inside — if they can, they are considered a choking hazard. Products marketed for children under 3 must not contain any small parts. Beyond the legal requirements, the CPSC and pediatricians recommend keeping all small objects away from children under 4, as the risk of choking extends beyond the formal legal age threshold.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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