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GoveeLife and Govee Smart Electric Space Heaters

CPSC Recall #25-036 - November 7, 2024

Recall Summary

Recall Number25-036
Recall DateNovember 7, 2024
Remedy TypeRefund
Units AffectedAbout 512,500 (In addition, about 48,600 in Canada)
ImporterGovee Moments Trading Limited, of China and Govee Moments Limited, of China
Manufactured InChina

Where It Was Sold

Online at Amazon.com
https://us.govee.com
the Govee Home App and TikTok Shop from September 2021 through September 2024 for between $30 and $150.

Product

GoveeLife and Govee Smart Electric Space Heaters

Description

This recall involves GoveeLife and Govee smart electric space heaters with Model Numbers H7130 (including the H7130101 variation), H7131, H7132, H7133, H7134, and H7135. “GoveeLife” or “Govee” is printed on the front or side of each unit. The space heaters were sold in black and white and measure from 9 inches to 26 inches in height, depending on the model. The model number is located on the manufacturer’s label on the underside of each unit.

Hazard

The smart electric space heaters can overheat, posing fire and burn hazards. Testing determined the smart electric space heaters do not comply with the voluntary industry safety standard, UL 1278, posing an overheating and fire risk from wireless control features.

Incidents & Injuries

The firms have received 113 reports of overheating, including seven reports of fires and one report of a minor burn injury.

Remedy Instructions

Consumers should immediately stop using the recalled electric space heaters and contact the brands for a refund. Unplug the electric space heater, cut the power cord, and send an image of the destroyed electric space heater, the manufacturer’s label and SN Code on the bottom or side of the unit to GoveeLife or Govee through the link https://recall.goveelife.com/heater-recall.  Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased.  For consumers who do have the original order number, they will receive a full refund of the purchase price.  Consumers can find the order number in their purchase records on online sales channels. They can also contact [email protected] if they have problems finding the order number.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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