Gems 3100 Pressure Detectors/Transducers
CPSC Recall #12-156 — April 23, 2012
Recall Summary
| Recall Number | 12-156 |
| Recall Date | April 23, 2012 |
| Remedy Type | New Instructions, Replace |
| Units Affected | About 25,000 |
| Importer | Gems Sensors Inc., of Plainville, Conn. |
| Manufactured In | England |
Where It Was Sold
| Gems sold the recalled 3100 Pressure Transducers directly to end-users and through distributors from January 2006 through February 2012 for about $250. |
Product
Gems 3100 Pressure Detectors/Transducers
Description
The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Hazard
The transducer can fail to accurately detect water pressure in a fire suppression sprinkler system. This could cause the sprinkler system to fail to activate and pump water to the sprinklers in the event of a fire.
Incidents & Injuries
None.
Remedy Instructions
Contact Gems to receive enhanced twice monthly inspection instructions and information about a free replacement transducer, when warranted. End-users who use the 3100 Pressure Transducer in other applications in which water pressure is measured should contact Gems to determine if their units are affected.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a New Instructions, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (New Instructions, Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.