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GE Profile™ and GE Monogram® Dishwashers

CPSC Recall #11-022 — October 25, 2010

Recall Summary

Recall Number11-022
Recall DateOctober 25, 2010
Remedy TypeRepair
Units AffectedAbout 174,000
ManufacturerGE Appliances & Lighting, of Louisville, Ky.
Manufactured InUnited States

Where It Was Sold

Retail stores nationwide
appliance dealers and authorized builder distributors from July 2003 through December 2006 for between $750 and $1
400.

Product

GE Profile™ and GE Monogram® Dishwashers

Description

This recall involves the GE Profile dishwashers manufactured between July 2003 and December 2005 and GE Monogram dishwashers manufactured between January 2004 and December 2006. They were sold in white, black, bisque, stainless steel and with custom panels. The recalled model and serial numbers listed below are located on the inside on the front left side of the dishwasher tubs.BrandModel Number Begins With:Serial Number Begins With:GE ProfilePDW9200J, PDW9280JMF, RF, SF, TF, VF, ZF, AG, DG, FG, GG, HG, LG, MG, RG, SG, TG,VG, ZG, AH, DH, FH, GH, HH, LH, MH, RH, SH, TH, VH, ZHPDW9800J, PDW9880JMF, RF, SF, TF, VF, ZF, AG, DG, FG, GG, HG, LG, MG, RG, SG, TG,VG, ZG, AH, DH, FH, GH, HH, LH, MH, RHPDW9700JMF, RF, SF, TF, VF, ZF, AG, DG, FG, GG, HG, LG, MG, RG, SG, TG,VG, ZG, AH, DH, FH, GH, HH, LH, MH, RH, SH, THGE MonogramZBD6800K00, ZBD6800K01, ZBD6800K03, ZBD6800K10AG, DG, FG, GG, HG, LG, MG, RG, SG, TG, VG, ZG, AH, DH, FH, GH,HH, LH, MH, RH, SH, TH, VH, ZH, AL, DL, FL, GL, HL, LL, ML, RLZBD6880K00, ZBD6880K01, ZBD6880K03, ZBD6880K10AG, DG, FG, GG, HG, LG, MG, RG, SG, TG, VG, ZG, AH, DH, FH, GH,HH, LH, MH, RH, SH, TH, VH, ZH, AL, DL, FL, GL, HL, LL, ML, RL, SL,TL, VL, ZLZBD6890K00, ZBD6890K01, ZBD6890K03, ZBD6890K10DG, FG, GG, HG, LG, MG, RG, SG, TG, VG, ZG, AH, DH, FH, GH, HH,LH, MH, RH, SH, TH, VH, ZH, AL, DL, FL, GL, HL, LL, ML, RL, SLZBD0700K00, ZBD0700K01, ZBD0700K03, ZBD0700K10VG, ZG, AH, DH, FH, GH, HH, LH, MH, RH, SH, TH, VH, ZH, AL, DL, FL,GL, HL, LL, ML, RL, SLZBD0710K00, ZBD0710K01, ZBD0710K03, ZBD0710K10RG, SG, TG, VG, ZG, AH, DH, FH, GH, HH, LH, MH, RH, SH, TH, VH,ZH, AL, DL, FL, GL, HL, LL, ML, RL, SL, TL, VL

Hazard

Water condensation can drip onto the electronic control board, causing a short circuit and resulting in an overheated connector. This poses a fire hazard to consumers.

Incidents & Injuries

GE has received five reports of fires, four of which caused minor damage to the kitchen countertops where the dishwashers were installed and one caused minor damage to adjacent cabinets and smoke damage to the home. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. Contact GE for a free in-home repair or to receive a GE rebate of $200 for the purchase of a new GE Profile dishwasher and a GE rebate of $400 for purchase of a new GE Monogram dishwasher.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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