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GE, GE Adora™, GE Eterna™, GE Profile™ and Hotpoint®, Dishwashers

CPSC Recall #12-244 — August 9, 2012

Recall Summary

Recall Number12-244
Recall DateAugust 9, 2012
Remedy TypeRepair
Units AffectedAbout 1.3 million in the United States
ManufacturerGE Appliances, of Louisville, Ky.
Manufactured InUnited States

Where It Was Sold

Appliance dealers
authorized builder distributors and other stores nationwide from March 2006 through August 2009 for between $350 and $850.

Product

GE, GE Adora™, GE Eterna™, GE Profile™ and Hotpoint®, Dishwashers

Description

This recall involves GE, GE Adora, GE Eterna, GE Profile and Hotpoint brand dishwashers. They were sold in black, white, bisque, stainless steel and CleanSteel™ exterior colors and finishes. The model and serial numbers can be found on a metallic plate located on the left tub wall visible when the door is opened. Model and serial numbers will start with one of the following sequences:   Brand Model Number Begins With: Serial Number Begins With: GE GE Adora GE Eterna GE Profile GLC4, GLD4, GLD5, GLD6, GSD61, GSD62,GSD63, GSD66, GSD67, GSD69, GLDL,PDW7, PDWF7, EDW4, EDW5, EDW6,GHD4, GHD5, GHD6, GHDA4, GHDA6 FL, GL, HL, LL, ML, VL, ZL, AM, DM, FM, GM, HM, LM, MM, RM, SM, TM, VM, ZM, AR, DR, FR, GR Hotpoint HLD4  

Hazard

An electrical failure in the dishwasher's heating element can pose a fire hazard.

Incidents & Injuries

GE has received 15 reports of dishwasher heating element failures, including seven reports of fires, three of which caused extensive property damage. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled dishwashers, disconnect the electric supply by shutting off the fuse or circuit breaker controlling it and inform all users of the dishwasher about the risk of fire. For all dishwashers, contact GE for a free in-home repair or to receive a GE rebate of $75 towards the purchase of a new GE front-control plastic tub dishwasher, or a rebate of $100 towards the purchase of a new GE front-control stainless tub dishwasher or GE Profile top control dishwasher. Consumers should not return the recalled dishwashers to the retailer where they purchased as retailers are not prepared to take the units back.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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