FURminator deShedding Ultra Premium Dog Conditioner (1 Gallon)

CPSC Recall #24-257 — June 6, 2024

Recall Summary

Recall Number24-257
Recall DateJune 6, 2024
Remedy TypeRefund
Units AffectedAbout 102,000 (In addition, about 250 were sold in Canada)
Manufactured InUnited States

Where It Was Sold

Online at Amazon.com and Chewy.com from January 2022 through April 2024 for about $63.

Product

FURminator deShedding Ultra Premium Dog Conditioner (1 Gallon)

Description

This recall involves a dog fur deshedding conditioner sold in a clear one gallon (128 ounce) container. The product has a black label on it with “FURminator deShedding Ultra Premium Conditioner” (1 Gallon) written on it. The UPC number shown on the label is 854460001073. Lot numbers are printed on the bottom of the container. Affected lot numbers for units sold without a pump are 211102 and affected lot numbers for units sold with a pump are between 220402 and 240152.

Hazard

The recalled conditioner can contain bacteria, including Pseudomonas aeruginosa, an environmental organism found widely in soil and water. People with weakened immune systems or external medical devices who are exposed to Pseudomonas aeruginosa face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. People with healthy immune systems are usually not affected by the bacteria.

Incidents & Injuries

The firm has received four reports of mold developing in the container. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled pet conditioner and contact the firm to receive a full refund. Do not empty the product prior to disposal or pour the product down the toilet or drain. Consumers should mark the product with the word “Recalled”, upload a picture of the product’s UPC, date, and customer initials, then upload a photo of the disposed product in the trash online at www.prodprotect.com/recall/FURminator. Upon successful registration, the firm will issue a refund to purchasers.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.