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Frigidaire Stainless-Steel 30-inch 4 Burner and 36-inch 5 Burner Gas Cooktops

CPSC Recall #23-269 — August 31, 2023

Recall Summary

Recall Number23-269
Recall DateAugust 31, 2023
Remedy TypeReplace
Units AffectedAbout 77,000
ManufacturerElectrolux Home Products Inc., of Charlotte, North Carolina
ImporterElectrolux Home Products Inc., of Charlotte, North Carolina
Manufactured InChina and Thailand

Where It Was Sold

Lowe’s
The Home Depot
and other independent appliance stores nationwide from March 2016 through April 2022 for about $1
000.

Product

Frigidaire Stainless-Steel 30-inch 4 Burner and 36-inch 5 Burner Gas Cooktops

Description

This recall involves all Frigidaire Stainless-Steel 30-inch 4 Burner Gas Cooktops (model FFGC3026SS) and Frigidaire Stainless-Steel 36-inch 5 Burner Gas Cooktops (model FFGC3626SS) with control knobs with black shafts. The model number and serial number are located on a label on the underside of the unit. The cooktops have “FRIGIDAIRE” on the front, lower left corner. The following serial numbers are included in this recall:  Model Numbers Serial Numbers Serial Numbers FFGC3026SS 1F00590006 through 1F11090155 3F53705075 through 3F01309052 FFGC3626SS 1F00590020 through 1F10390342 3F53703455 through 3F00806110 To determine whether their cooktop is included in the recall, consumers should visit www.cooktopknobrecall.com and input the model and serial number.  

Hazard

Plastic control knobs with a black shaft on the cooktop can crack or break during use, posing a risk of gas leak, fire hazard.

Incidents & Injuries

Electrolux has received 63 reports of the control knobs cracking or breaking, including one minor injury from a gas leak and one report of fire.

Remedy Instructions

Consumers should immediately stop using the recalled cooktops, check for plastic control knobs with a black shaft and contact Electrolux Group for a free set of replacement knobs. Consumers can continue to use knobs with a chrome-colored shaft.  The firm is contacting known purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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