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Frigidaire and Kenmore Smooth-top Freestanding Electric Ranges

CPSC Recall #24-235 — May 16, 2024

Recall Summary

Recall Number24-235
Recall DateMay 16, 2024
Remedy TypeRefund, Repair
Units AffectedAbout 203,000 (The ranges were previously recalled in August 2009)
ManufacturerElectrolux Home Products Inc., of Charlotte, North Carolina
Manufactured InUnited States

Where It Was Sold

Sears and independent appliance stores nationwide from June 2001 through August 2009 for between $1
000 and $2
500.

Product

Frigidaire and Kenmore Smooth-top Freestanding Electric Ranges

Description

This recall reannouncement involves Frigidaire, Frigidaire Gallery, Frigidaire Professional, and Kenmore Elite smooth-top electric ranges. The smooth-top electric ranges have rear panel rotary knobs and digital displays. They were sold in the following colors: white, bisque, black and stainless steel. The brand name, model, and serial number for each unit are located on the frame of the drawer at the bottom of the unit when the drawer is opened. The following models and serial numbers are included in the recall.  Frigidaire ModelsFrigidaire Serial NumbersModel NumbersFEFBZ90GC*FEFLMC55GC*FEFLZ87GC*GLEF396AB*GLEF396AQ*GLEF396AS*GLEF396CQ*GLEF396CS*GLEFM397DB*GLEFM397DQ*GLEFM397DS*GLEFM97FPB*GLEFM97FPW*GLEFM97GPB*GLEFM97GPW*LEEFM389FE*PLEF398AC*PLEF398CC*PLEF398DC*PLEFM399DC*PLEFMZ99EC*PLEFMZ99GC*PLEFZ398EC*PLEFZ398GC*   Serial Number Range VF122xxxxx - VF936xxxxx Kenmore Elite ModelsKenmore Elite Serial NumbersModel Numbers790.990121*790.990131*790.990141*790.990191*  Serial Number Range VF122xxxxx - VF334xxxxx

Hazard

Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or 3) heat to different temperatures than selected. This poses fire and burn hazards to consumers.

Incidents & Injuries

Since the recall was announced in August 2009, Electrolux has received at least 212 reports of the ranges behaving erratically, including 14 reports of fires and eight reports of injuries involving burns to hands or arms, as well as smoke inhalation.

Remedy Instructions

Contact Electrolux or register online to participate in the recall. Based on the serial number, it will be determined if consumers have a range that can be repaired or not.   Consumers with impacted ranges should contact Electrolux for steps to avoid a burn injury, including not leaving anything on the range when it is not in use. If the range is repairable, a free inspection and repair will be scheduled. If the range is not repairable, consumers will receive a refund in the form of a $50 electronic gift card and reimbursement of up to $60 for the haul-away fee for their recalled range, once they have submitted proof of purchase of a new range and the haul-away fee paid. Electrolux may reimburse haul-away fees over $60 when consumers provide receipts or other documentation showing paid haul-away fees.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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