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External laptop battery

CPSC Recall #10-744 — June 30, 2010

Recall Summary

Recall Number10-744
Recall DateJune 30, 2010
Remedy TypeReplace
Units AffectedAbout 500
ManufacturerTekkeon Inc. of Tustin, Calif.
Manufactured InChina

Where It Was Sold

Amazon.com and other online retailers from September 2009 through December 2009 for about $180.

Product

External laptop battery

Description

The myPower ALL Plus External Laptop Battery is a universal rechargeable battery used to power laptop computers, MP3 players, mobile phones, DVD players and other portable devices. It is black with "Tekkeon" printed on the front. The model number, MP3750, is printed on a label on the back.

Hazard

The battery cell can short-circuit and overheat, posing a fire hazard to consumers.

Incidents & Injuries

Tekkeon has received one report of an overheating battery that resulted in minor damage to nearby furnishings. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled batteries and contact Tekkeon for a free replacement battery. The company is contacting all known purchasers.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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