Ergotron Interactive Wall Mounts
CPSC Recall #14-090 — January 24, 2014
Recall Summary
| Recall Number | 14-090 |
| Recall Date | January 24, 2014 |
| Remedy Type | Repair |
| Units Affected | About 196,200 in the United States, 60 in Canada and 21,000 in Mexico |
| Manufactured In | China |
Where It Was Sold
| AAFES |
| h.h.Gregg |
| Sam's Club |
| Walmart and independent retailers nationwide specializing in electronic supplies and online at Amazon.com from February 2012 to January 2013 for between $50 and $400. |
Product
Ergotron Interactive Wall Mounts
Description
The weld between the mounting plate and mounting ring on recalled Ergotron adjustable wall mounts can fail. If this happens, the wall-mounted TV or monitor can fall.
Hazard
The weld between the "VESA" style mounting plate and the mounting ring can fail, allowing the monitor or TV to fall. This poses a risk of injury to bystanders.
Incidents & Injuries
Ergotron has received three reports of the monitor plate separating from the wall mount system. Consumers reported property damage to components of the wall mount unit. No injuries have been reported.
Remedy Instructions
Consumers should immediately remove the TV/monitor from the mount and contact Ergotron for a free repair kit.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.