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Endura and Ambient LED dimmable light bulbs

CPSC Recall #13-265 — August 15, 2013

Recall Summary

Recall Number13-265
Recall DateAugust 15, 2013
Remedy TypeReplace
Units AffectedAbout 99,000
Manufactured InChina

Where It Was Sold

Home Depot
grocery and home center stores nationwide
online retailers
including  Amazon.com and through electrical distributors between October 2012 and May 2013 for between $15 and $30.  

Product

Endura and Ambient LED dimmable light bulbs

Description

The dimmable LED bulbs have improper wiring. When used, they can electrify lamps and shock users.

Hazard

A lead wire in the bulb's housing can have an improper fitting, which can electrify the entire lamp and pose a shock hazard.

Incidents & Injuries

No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled LED bulbs, unplug the fixture, remove the bulb and contact Philips for free replacement bulbs.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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