Electric bicycles
CPSC Recall #20-188 — September 23, 2020
Recall Summary
| Recall Number | 20-188 |
| Recall Date | September 23, 2020 |
| Remedy Type | Repair |
| Units Affected | About 11,600 |
| Importer | Pedego Inc., of Fountain Valley, Calif. |
| Manufactured In | China and Vietnam |
Where It Was Sold
| Bicycle stores nationwide and online at www.pedego.com from January 2018 through August 2020 for between $3 |
| 000 and $4 |
| 700. |
Product
Electric bicycles
Description
This recall involves six models of Pedego electric bikes. Models include the Interceptor (Including Platinum Edition), City Commuter (Including Mid Drive Edition and Black Edition), Boomerang Plus, Ridge Rider, Trail Tracker (Including Gorilla Edition) and Stretch (Including Dual Drive Edition). The model name is printed on the chain guard or chain stay of the bike. The bikes were sold in various colors. Pedego is printed on the bike frame.
Hazard
An improperly manufactured electrical cable can cause the bicycle to accelerate unexpectedly, posing a fall hazard to the user.
Incidents & Injuries
Pedego has received five reports of the bike’s electrical cable malfunctioning, causing the bike to unexpectedly accelerate. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled bicycles and contact a local Pedego dealer to arrange for a free repair.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.