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DCS Wall Ovens

CPSC Recall #04-154 — June 7, 2004

Recall Summary

Recall Number04-154
Recall DateJune 7, 2004
Remedy TypeReplace
Units AffectedAbout 1,400
ManufacturerDynamic Cooking Systems Inc. of Huntington Beach, Calif.
Manufactured InUnited States

Where It Was Sold

Appliance dealers nationwide from January 2003 through May 2004 for between $2
179 and $3
920.

Product

DCS Wall Ovens

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Dynamic Cooking Systems Inc. of Huntington Beach, Calif., is voluntarily recalling DCS Wall Ovens. When the oven is in the self-cleaning mode, the oven's exterior door temperature exceeds the allowable surface temperature limits under the industry voluntary standard for household electric ranges. Sustained contact with the door during self-cleaning mode could cause burns.Name of product: DCS Wall OvensUnits: About 1,400Manufacturer: Dynamic Cooking Systems Inc. of Huntington Beach, Calif.Hazard: When the oven is in the self-cleaning mode, the oven's exterior door temperature exceeds the allowable surface temperature limits under the industry voluntary standard for household electric ranges. Sustained contact with the door during self-cleaning mode could cause burns.Incidents/Injuries: None reported.Description: These wall ovens come in single or double oven models in three color options: stainless steel, black, or white. The Wall Oven/Single (WOS) models have these serial numbers indicating the date of manufacture in 2003 and 2004 (the blank can be any of the letters A through L):03_00001A to 03_00155A04_00001A to 04_01093AThe Wall Oven/Double (WOSD) models have these serial numbers (the blank can be any of the letters A through L):04_00001A to 04_00210AThe serial numbers are located on the oven frame's left trim post, approximately 12 inches from the bottom. Open the oven door to read the serial number.Sold at: Appliance dealers nationwide from January 2003 through May 2004 for between $2,179 and $3,920.Manufactured in: USARemedy: Consumers should not use the oven in self-cleaning mode until free replacement doors have been installed. Call the company to make arrangements for free replacement oven doors.Consumer Contact: Call Dynamic Cooking Systems toll-free at (877) 446-1501 from 7 a.m. to 5 p.m. (PT), Monday through Friday. The firm's website is: www.dcsappliances.com/cust_serv/index.php.

Hazard

When the oven is in the self-cleaning mode, the oven's exterior door temperature exceeds the allowable surface temperature limits under the industry voluntary standard for household electric ranges. Sustained contact with the door during self-cleaning mode could cause burns.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should not use the oven in self-cleaning mode until free replacement doors have been installed. Call the company to make arrangements for free replacement oven doors.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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