Crate & Barrel Hampshire Cribs
CPSC Recall #24-209 — April 25, 2024
Recall Summary
| Recall Number | 24-209 |
| Recall Date | April 25, 2024 |
| Remedy Type | Refund, Repair |
| Units Affected | About 3,200 (In addition, about 120 were sold in Canada) |
| Importer | Euromarket Designs Inc., d/b/a Crate & Barrel, of Northbrook, Illinois |
| Manufactured In | China |
Where It Was Sold
| Online only at Crateandbarrel.com from June 2022 through November 2023 for between $600 and $800. |
Product
Crate & Barrel Hampshire Cribs
Description
This recall involves Crate & Barrel Hampshire Cribs. The cribs were sold in blush, olive, white, gray and natural brown colors. The cribs have one of the following SKU numbers 246898, 534758, 534987, 535020 and 405394 along with the brand “Crate&Barrel” listed on a label located on the mattress support board.
Hazard
The mattress support pins can become loose and allow the mattress to fall, posing a fall hazard to children.
Incidents & Injuries
The firm has received 12 reports of incidents of the mattress support pins becoming loose. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled cribs and contact Crate & Barrel for a free repair or full refund. Crate & Barrel is contacting all known purchasers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Repair) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.