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CocoaVia® brand frothers

CPSC Recall #16-046 - November 24, 2015

Recall Summary

Recall Number16-046
Recall DateNovember 24, 2015
Remedy TypeDispose
Units AffectedAbout 5,000
Manufactured InChina

Where It Was Sold

Given away free at promotional events at King Soopers supermarket in Colorado in September 2015. 

Product

CocoaVia® brand frothers

Description

The spring on the end of the frothers can detach from the metal wand, posing ingestion and choking hazards.

Hazard

The spring on the end of the frothers can detach from the metal wand, posing ingestion and choking hazards.

Incidents & Injuries

Mars Symbioscience has received two reports of the spring on the end of the frothers detaching from the metal wand. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled frothers, remove the batteries and contact Mars Symbioscience to return the frothers for a coupon towards the purchase of CocoaVia products. The firm is providing pre-addressed return envelopes for consumers to return the frothers to the firm for disposal.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Dispose at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Dispose) at no cost to you.

Federal law prohibits the sale of toys with small parts for children under age 3. CPSC uses a standardized small parts cylinder to test whether pieces from a toy can fit entirely inside, if they can, they are considered a choking hazard. Products marketed for children under 3 must not contain any small parts. Beyond the legal requirements, the CPSC and pediatricians recommend keeping all small objects away from children under 4, as the risk of choking extends beyond the formal legal age threshold.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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