Chromag bicycle stems
CPSC Recall #17-140 — April 26, 2017
Recall Summary
| Recall Number | 17-140 |
| Recall Date | April 26, 2017 |
| Remedy Type | Replace |
| Units Affected | About 100 |
| Importer | Riser Holdings Ltd., of Canada, dba Chromag Bikes |
| Manufactured In | Taiwan and Canada |
Where It Was Sold
| Arts Cyclery |
| Beatchwood Cycles |
| Beat Cycles |
| Breadwinner Cycles |
| Blazin Saddles |
| Harpers |
| Quality Bicycle Products |
| The Bike Hub and Squatch Cycles nationwide or online at www.chromagbikes.com from November 2016 through March 2017 for about $120 for the stem. |
Product
Chromag bicycle stems
Description
This recall involves Chromag bicycle stems used to clamp the fork steerer and/or handlebars. The recalled stems include models BZA, Director, HiFi and Ranger. Only stems with a “Z” marked inside the bolt head are included in this recall. “Chromag” and the model name are printed on the stems. The stems were sold separately from bicycles. Bolts used in the stems are 6 mm in diameter and 20 mm in length. The stems were sold in various colors including black, red, blue, gold, purple and silver.
Hazard
The clamping bolts that secure the stem to the fork steerer and/or the handlebars can break, posing fall and injury hazards to riders.
Incidents & Injuries
The firm has received three reports of the clamping bolts breaking. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using bicycles with the recalled stems and contact Chromag for free replacement bolts for the stem.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.