Cadet-branded Apex72 Electric Heaters
CPSC Recall #24-360 — September 12, 2024
Recall Summary
| Recall Number | 24-360 |
| Recall Date | September 12, 2024 |
| Remedy Type | Replace |
| Units Affected | About 12,900 |
| Manufacturer | Glen Dimplex Americas Company., of Vancouver, Washington |
| Manufactured In | United States |
Where It Was Sold
| Platt |
| Crescent Electric |
| CED and other electrical distributors nationwide from February 2014 through February 2024 for about $190. |
Product
Cadet-branded Apex72 Electric Heaters
Description
This recall involves Glen Dimplex Americas’ Cadet-branded Apex72 high wall electric heaters between 1200 and 1600 Watts. The fan-forced heaters have a white dust cover and are installed into walls a minimum of six feet off the ground. “Cadet,” the model number, and the manufacturing date in DD-MM-YY format appear on the rating label visible through the bottom of the air outlet grill. The following models and manufacturing dates are included in this recall: Models Manufacturing Dates HW128 01-Mar-21 through 29-Feb-24 HW132 01-Mar-21 through 29-Feb-24 HW151 01-Mar-21 through 29-Feb-24 HW162 any date older than 01-Mar-24 HW162BP5 any date older than 01-Mar-24 HW168 any date older than 01-Mar-24 HW168BP5 any date older than 01-Mar-24
Hazard
The fan can malfunction and fail to turn on causing the unit to overheat and ignite internally, posing a fire hazard.
Incidents & Injuries
The firm has received one report of a heater fan malfunctioning and causing the unit to ignite. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled heaters, and contact Glen Dimplex for information on the free heater replacement and installation of the new heater at no cost to the consumer. Glen Dimplex Americas is working with apartment complexes and other living facilities directly to replace the recalled heaters and install replacements. For consumers who purchased and installed the recalled heater independently, Glen Dimplex Americas will provide for the installation of the replacement heater by a qualified technician at no cost to the consumer.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.