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C9600 Series Digital Color Printers

CPSC Recall #08-052 — October 29, 2007

Recall Summary

Recall Number08-052
Recall DateOctober 29, 2007
Remedy TypeInspect, Repair
Units AffectedAbout 400
ManufacturerOki Data Corporation, of Japan.
ImporterOki Data Americas, of Mount Laurel, N.J.
Manufactured InJapan

Where It Was Sold

Authorized OKI Printing Solutions Dealers and Solution Providers nationwide from August 2005 through September 2007 for about $3
500.

Product

C9600 Series Digital Color Printers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Oki Data Americas, of Mount Laurel, N.J., is voluntarily recalling about 400 C9600 Series Digital Color Printers. The recalled digital color printers have an internal electrical problem that could result in electrical shock to consumers.Name of Product: C9600 Series Digital Color PrintersUnits: About 400Importer: Oki Data Americas, of Mount Laurel, N.J.Manufacturer: Oki Data Corporation, of Japan.Hazard: The recalled digital color printers have an internal electrical problem that could result in electrical shock to consumers.Incidents/Injuries: None reported.Description: The digital color printers are beige colored and measure 27 inches wide, 25 inches deep and 20 inches high. "Oki Printing Solutions" and model "C9600" are printed on the front of the unit. The following serial numbers are included in the recall. The serial number is located on the back left side of the printer.Serial NumbersAA56002655A0 through AA56002804A0AA58001468A0 through AA58001617A0AA58002702A0 through AA58002801A0Sold at: Authorized OKI Printing Solutions Dealers and Solution Providers nationwide from August 2005 through September 2007 for about $3,500.Manufactured in: JapanRemedy: Consumers should immediately stop using the recalled printer. Do not touch the printer or attempt to turn it off. Unplug the printer immediately by pulling the plug from the wall socket. Unplug the printer before locating the serial number on the back of the unit. Contact the firm for a free inspection and repair.Consumer Contact: For additional information, contact Oki Data Americas toll-free at (877) 654-6364 between 8 a.m. and 6 p.m. ET, or visit the firm's website at www.okidata.com.

Hazard

The recalled digital color printers have an internal electrical problem that could result in electrical shock to consumers.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should immediately stop using the recalled printer. Do not touch the printer or attempt to turn it off. Unplug the printer immediately by pulling the plug from the wall socket. Unplug the printer before locating the serial number on the back of the unit. Contact the firm for a free inspection and repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Inspect, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Inspect, Repair) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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