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Built-in Combination Wall and Microwave Ovens

CPSC Recall #08-110 — December 4, 2007

Recall Summary

Recall Number08-110
Recall DateDecember 4, 2007
Remedy TypeRepair
Units AffectedAbout 92,000
ManufacturerGE Consumer & Industrial, of Louisville, Ky.
Manufactured InUnited States

Where It Was Sold

Department and appliance stores from January 2000 to December 2003 for between $1
500 and $2
000.

Product

Built-in Combination Wall and Microwave Ovens

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), GE Consumer & Industrial, of Louisville, Ky., is voluntarily recalling about 92,000 Built-in Combination Wall and Microwave Ovens. The door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.Name of Product: Built-in Combination Wall and Microwave OvensUnits: About 92,000Manufacturer: GE Consumer & Industrial, of Louisville, Ky.Hazard: The door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.Incidents/Injuries: GE is aware of 35 incidents of minor property damage and one incident in which a fire damaged adjacent kitchen cabinets. No injuries have been reported.Description: The recall includes GE combination microwave and conventional built-in wall ovens sold under the following brand names: GE, GE Profile® and Kenmore. The ovens were sold in white, black, bisque and stainless steel. The brand name is printed on the lower left corner on the front of the microwave door. The following model and serial numbers can be found inside the microwave oven on the left interior wall. BrandRecalled ModelsSerial numberbegins with:GE / GE ProfileJKP85B0A3BB, JKP85B0D1BB, JKP85W0A3WW, JKP85W0D1WW,JKP86B0F1BB, JKP86C0F1CC, JKP86S0F1SS, JKP86W0F1WW,JT965B0F1BB, JT965C0F1CC, JT965S0F1SS, JT965W0F1WW,JTP85B0A2BB, JTP85B0A3BB, JTP85B0A4BB, JTP85B0A5BB,JTP85B0D1BB, JTP85W0A2WW, JTP85W0A3WW, JTP85W0A4WW,JTP85W0A5WW, JTP85W0D1WW, JTP86B0F1BB, JTP86C0F1CC,JTP86S0F1SS, JTP86W0F1WW, JTP95B0A2BB, JTP95B0A3BB,JTP95B0A4BB, JTP95B0A5BB, JTP95B0D1BB, JTP95W0A2WW,JTP95W0A3WW, JTP95W0A4WW, JTP95W0A5WW, JTP95W0D1WWAZ, DZ, FZ, GZ, HZ,LZ, MZ, RZ, SZ, TZ,VZ, ZZ, AA, DA, FA,GA, HA, LA, MA, RA,SA, TA, VA, ZA, AD,DD, FD, GD, HD, LD,MD, RD, SD, TD, VD,ZD, AF, DF, FF, GF,HF, LF, MF, RF, SF,TF, VF, ZFKenmore(All model numbersstart with 911)41485991, 41485992, 41485993, 41485994, 41489991, 41489992,41489993, 41489994, 49485992, 49489992, 47692100, 47699100,47862100, 47869100, 47812200, 47813200, 47814200, 47819200,47792200, 47793200, 47794200, 477992000, 1, 2, 3Sold at: Department and appliance stores from January 2000 to December 2003 for between $1,500 and $2,000.Manufactured in: United StatesRemedy: Consumers should stop using the microwave oven immediately. Consumers should contact GE regarding their GE/GE Profile micro-oven combo or Transform for Kenmore branded products for their Kenmore unit. GE is offering a free repair or rebate on a new product, a $300 rebate toward the purchase of a new GE brand unit, or a $600 rebate toward the purchase of a new GE Profile brand unit. Transform for Kenmore branded products is offering a free repair or $300 rebate toward the purchase of a new Kenmore brand unit. Consumers can continue using the lower thermal oven.Consumer Contact: For additional information on GE/Profile units, contact General Electric toll-free at (888) 240-2745 from 8 a.m. to 8 p.m. ET Monday through Friday, and 9 a.m. to 3 p.m. ET Saturday, or visit GE’s website at www.geappliances.com. For additional information on Kenmore units, contact Transform for Kenmore brand products toll-free at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday. 

Hazard

The door switch in the microwave oven can overheat and ignite plastic components in the control area, posing a fire hazard to consumers. The lower thermal oven does not pose a hazard.

Incidents & Injuries

GE is aware of 35 incidents of minor property damage and one incident in which a fire damaged adjacent kitchen cabinets. No injuries have been reported.

Remedy Instructions

Consumers should stop using the microwave oven immediately. Consumers should contact GE regarding their GE/GE Profile micro-oven combo or Transform for Kenmore branded products for their Kenmore unit. GE is offering a free repair or rebate on a new product, a $300 rebate toward the purchase of a new GE brand unit, or a $600 rebate toward the purchase of a new GE Profile brand unit. Transform for Kenmore branded products is offering a free repair or $300 rebate toward the purchase of a new Kenmore brand unit. Consumers can continue using the lower thermal oven.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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