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BISSELL® Steam Shot™ Handheld Steam Cleaners

CPSC Recall #24-309 — July 18, 2024

Recall Summary

Recall Number24-309
Recall DateJuly 18, 2024
Remedy TypeRefund, Replace
Units AffectedAbout 3.2 million (In addition, about 355,000 were sold in Canada)
ImporterBISSELL Homecare Inc., of Grand Rapids, Michigan
Manufactured InChina

Where It Was Sold

Target
Walmart
and other department and home goods stores nationwide
and online at www.bissell.com
www.amazon.com
www.hsn.com
and other websites from August 2008 through May 2024 for between $35 and $40
or $70 for a two-pack.

Product

BISSELL® Steam Shot™ Handheld Steam Cleaners

Description

This recall involves multiple models of the BISSELL Steam Shot Handheld Steam Cleaners in the model series 39N7 and 2994. “STEAM SHOT” or “POWER STEAMER” is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Colors include green, pink, blue, orange, white, black, purple and red.

Hazard

The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard.

Incidents & Injuries

BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries.

Remedy Instructions

Consumers should immediately stop using the recalled steam cleaners and contact BISSELL to receive either a (1) replacement Steam ShotTM steam cleaner with attachments (valued up to $49.99 USD), (2) $60 credit to be used towards a BISSELL.com purchase, or (3) a $40 refund for each of the recalled steam cleaners. Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall, and for instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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