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ASKO dishwashers

CPSC Recall #19-210 - September 26, 2019

Recall Summary

Recall Number19-210
Recall DateSeptember 26, 2019
Remedy TypeRepair
Units AffectedAbout 26,600 (in addition, about 4,300 were sold in Canada)
ManufacturerGorenje Group, of Slovenia
ImporterASKO Distribution North America LLC, of Madison, Wis.
Manufactured InSlovenia

Where It Was Sold

Exclusively at ASKO North America authorized dealers nationwide from October 2016 through July 2019 for between $1
000 and $2
200.

Product

ASKO dishwashers

Description

This recall involves ASKO dishwashers with the serial numbers listed below. The recalled dishwashers come in stainless steel with customizable doors and handles, and each is about 24 inches wide, 22 inches deep and between 32 and 35 inches tall. ASKO is printed in the front and in the center on the top dish rack. The following model and serial numbers are printed on the inside the inside on the left side of the dishwasher door opening:Model NumberSerial Number RangeD5426XLS49130164130001 through 49130171830050D5526XLFI49130464130001 through 49130480530127D5526XXLFI49130564130143 through 49130573530207D5436XLS49223164130001 through 49223173531000D5536XLFI49256564130001 through 49256572730426D5536XXLFI49256664230001 through 49256695030114D5536XXLFISOF49256764230001 through 49256772830024D5636XLHS/TH49256864130001 through 49256872430334D5636XLHS/PH49256964130001 through 49256971230025D5636XXLHS/TH49257064130001 through 49257073430220D5636XXLHS/PH49257164130106 through 49257184230232D5636XXLSHI49261264130001 through 49261273438338D5556XXLFI49263264230001 through 49263273930290D5656XXLHS/TH49263364630001 through 49263372830060D5656XXLHS/PH 49263564230001 through 49263583730071 

Hazard

The dishwasher power cord can overheat, posing a fire hazard.

Incidents & Injuries

ASKO North America has received 53 reports of the power cord overheating. No property damage has been reported. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled dishwashers, turn off power to the dishwasher at the circuit board and contact ASKO to schedule a free, in-home repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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