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A. O. Smith 30 gallon gas water heaters with model number G6-UT3030N

CPSC Recall #19-030 - November 8, 2018

Recall Summary

Recall Number19-030
Recall DateNovember 8, 2018
Remedy TypeRepair
Units AffectedAbout 190
ManufacturerA. O. Smith Corp., of Milwaukee, Wis.
Manufactured InUnited States

Where It Was Sold

Exclusively at Lowe’s stores in California from February 2018 through April 2018 for between $540 and $610.

Product

A. O. Smith 30 gallon gas water heaters with model number G6-UT3030N

Description

This recall includes A. O. Smith 30-gallon natural gas water heaters with model number G6-UT3030NV and serial numbers with the first four digits of 1805 through 1809. A. O. Smith, the model number and the serial number are printed on the data plate located next to the gas water heater’s control valve/thermostat.  A. O. Smith is printed near the top of the water heater.

Hazard

The water heater’s flame arrestor can fail to work properly, posing a fire hazard.

Incidents & Injuries

None reported

Remedy Instructions

Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to arrange for a free repair.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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