Russound MCA-88 Multizone Controller Amplifiers
CPSC Recall #24-003 — October 5, 2023
Recall Summary
| Recall Number | 24-003 |
| Recall Date | October 5, 2023 |
| Remedy Type | Replace |
| Units Affected | About 3,170 (In addition, about 245 were sold in Canada) |
| Importer | Russound/FMP Inc., of Portsmouth, New Hampshire |
| Manufactured In | Taiwan |
Where It Was Sold
| Sold to wholesalers |
| who then sell them to installation professionals for sale to and installation for consumers from January 2021 through July 2023 for about $4 |
| 000. |
Product
Russound MCA-88 Multizone Controller Amplifiers
Description
This recall involves the Russound MCA-88 Multizone Controller Amplifier that provides up to eight zones of distributed audio. The controller measures about 17 inches wide by 3.5 inches high by 17.2 inches deep and weighs 28.8 pounds. The unit has model number MCA-88 on the front of the housing. The units that are subject to recall have serial numbers that begin with four digits ranging from 2047 through 2307. The serial numbers are located on a visible label on the front of the unit under the clear plastic cover. “Russound” is printed on the front of the amplifier.
Hazard
The internal circuit board components can overheat, posing a fire hazard.
Incidents & Injuries
The firm has received 16 reports of smoking, charring and burning. The damage has been contained to the unit only. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled Russound MCA-88 Multizone Controller Amplifiers and contact Russound to arrange for a free replacement unit to be installed at no cost by a certified professional installer.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.