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Crystal Clear Sodium Hydroxide, 2 lb. bags

CPSC Recall #24-703 — October 12, 2023

Recall Summary

Recall Number24-703
Recall DateOctober 12, 2023
Remedy TypeReplace
Units AffectedAbout 570
ManufacturerFamily Health Products Inc., Omaha, Nebraska
Manufactured InUnited States

Where It Was Sold

Online at Amazon.com from June 2023 through August 2023 for about $18.

Product

Crystal Clear Sodium Hydroxide, 2 lb. bags

Description

This recall involves Family Health Products Crystal Clear Sodium Hydroxide products. Sodium hydroxide is commonly used for soapmaking and cleaning. The sodium hydroxide, also called lye or caustic soda, was sold in a resealable two-pound bag with “CRYSTAL CLEAR”, “SODIUM HYDROXIDE”, “Protect, Deliver, Clean”, and “NaOH” printed in large type.

Hazard

The recalled product contains sodium hydroxide which must be in child resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging of the product is not child resistant, posing a risk of chemical burns and irritation to the skin and eyes.

Incidents & Injuries

None reported

Remedy Instructions

Consumers should immediately store the recalled products in a safe location out of sight and reach of children and contact Family Health Products to receive free replacement child resistant packaging and a new label. All known purchasers are being contacted directly by the firm and Amazon.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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