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Showmate 2 Video Presentation System, model No. 6427

CPSC Recall #88-069 - August 16, 1988

Recall Summary

Recall Number88-069
Recall DateAugust 16, 1988
Remedy TypeReplace
Units AffectedApproximately 400

Product

Showmate 2 Video Presentation System, model No. 6427

Description

WASHINGTON, DC - In cooperation with the U.S. Consumer Product Safety Commission, Bell & Howell Company, Skokie, Illinois, today announced that it is seeking to contact remaining owners of the company's Showmate 2 Video Presentation System, model No. 6427, as part of a voluntary recall of the product. To date, the company has contacted 4,400 owners and has replaced switches on 3,000 returned units. Bell & Howell previously attempted to contact all owners to alert them that the product may present an electric shock hazard if the main power switch became defective. There have been no reports of any customers experiencing a shock. However, if a switch fails during use and short circuits to the metal chassis, the potential for electric shock and bodily injury exists. More than 200 Showmate 2 units were returned to Bell & Howell due to switch failure. For those 400 customers who have not yet responded to the recall, Bell & Howell is offering to replace the defective switch with a new switch. Bell & Howell advises those owners to discontinue use of their machine until the switch is replaced. These owners are requested to call Bell & Howell toll-free at 800-522-8969 to make arrangements for free shipment of their unit back to the company, replacement of the switch, and return of their unit. (Within Illinois, owners may call 312-470-7656 collect.) The Showmate 2 is a combination seven-inch screen color video monitor/receiver and VHS format video tape recorder. The product weighs about thirty pounds, has a carrying handle and an eight and one-half foot long three-wire power cord. It was sold nationwide from April 1985 to December 1986, for about $500 per unit. Approximately 3,000 units were sold by one cable television shopping service. Audiovisual dealers sold most of the other 1,800 units.

Hazard

The product may present an electric shock hazard if the main power switch becomes defective. If a switch fails during use and short circuits to the metal chassis, the potential for electric shock and bodily injury exists.

Incidents & Injuries

There have been no reports of any customers experiencing a shock.

Remedy Instructions

For those 400 customers who have not yet responded to the recall, Bell & Howell is offering to replace the defective switch with a new switch. Bell & Howell advises those owners to discontinue use of their machine until the switch is replaced. These owners are requested to call Bell & Howell toll-free at 800-522-8969 to make arrangements for free shipment of their unit back to the company, replacement of the switch, and return of their unit. (Within Illinois, owners may call 312-470-7656 collect.)

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

No, you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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