Dell Model DL-1460NI 14-inch SVGA color computer monitors
CPSC Recall #94-077 — May 19, 1994
Recall Summary
| Recall Number | 94-077 |
| Recall Date | May 19, 1994 |
| Remedy Type | Repair |
| Units Affected | Approximately 63,000 |
| Manufactured In | Taiwan |
Where It Was Sold
| The involved monitors were sold by Dell directly |
| and at Sam's Club |
| Costco |
| Price Club |
| and CompUSA. |
Product
Dell Model DL-1460NI 14-inch SVGA color computer monitors
Description
PRODUCT: Approximately 63,000 Dell Model DL-1460NI 14-inch SVGA color computer monitors sold by Dell, Sam's Club, Costco, Price Club, and CompUSA. PROBLEM: Internal components may overheat, causing a fire hazard. WHAT TO DO: Consumers using Dell computer monitors should look for the model number "DL-1460NI" on the back of the monitor. Those having model DL-1460NI monitors should call Dell at (800) 913-3355 to arrange for shipping and repair of the monitor. WASHINGTON, DC -- CPSC, Dell Computer Corp., Austin, Texas is voluntarily recalling Dell model DL-1460NI 14 inch SVGA computer monitors. Internal components in the Dell model DL- 1460NI monitor can overheat, and the monitor can catch fire. Dell Computer Corporation has received 32 reports of monitors overheating, and in some cases, catching fire. None of the reported incidents involved personal injury and the reported fires did not spread. Dell reported this problem to the CPSC. Dell Computer imported the monitors from a Taiwanese manufacturer in 1992 and 1993. The involved monitors were sold by Dell directly, and at Sam's Club, Costco, Price Club, and CompUSA. Approximately 63,000 involved monitors are believed to be in use. Consumers using Dell computer monitors should look for the model number on the back of their monitors. Only model DL-1460NI monitors are involved. Consumers having these monitors should unplug the monitors, and call Dell's recall number (800) 913-3355 between 9 a.m. and 9 p.m. Eastern Time, Monday through Friday, 11 a.m. to 3 p.m. Eastern Time, Saturday to arrange for free pick-up and repair of the monitors. Owners may also obtain information and register for repair through Dell's computer bulletin board (512-728-3589), the Dell forum on Compuserve and America On-Line. The Company will send packing materials overnight to owners of the monitors. Airborne Express will then pick up the monitors for return of the repaired unit in 3-5 working days. Consumers should not call any other Dell 800 number, or any retailer from whom the monitor may have been purchased, as this will only delay repair of the monitor. Information on this recall is available via Dell's Techfax (SM) fax service at (800) 950-1329. Media questions should be addressed to Roger Rydell or Michele Moore at (512) 728-4100.
Hazard
Internal components in the Dell model DL- 1460NI monitor can overheat, and the monitor can catch fire.
Incidents & Injuries
Dell Computer Corporation has received 32 reports of monitors overheating, and in some cases, catching fire. None of the reported incidents involved personal injury and the reported fires did not spread. Dell reported this problem to the CPSC.
Remedy Instructions
Consumers having these monitors should unplug the monitors, and call Dell's recall number at (800) 913-3355 to arrange for free pick-up and repair of the monitors. Owners may also obtain information and register for repair through Dell's computer bulletin board (512-728-3589), the Dell forum on Compuserve and America On-Line. The Company will send packing materials overnight to owners of the monitors. Airborne Express will then pick up the monitors for return of the repaired unit in 3-5 working days.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.