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Rival electric crock grills

CPSC Recall #95-070 — January 29, 1995

Recall Summary

Recall Number95-070
Recall DateJanuary 29, 1995
Remedy TypeReplace
Units AffectedAbout 1.1 million

Product

Rival electric crock grills

Description

WASHINGTON, D.C. - CPSC, Rival of Kansas City, Mo., announced today a program to replace heating elements on about 1.1 million Rival electric crock grills. The heating elements on model 5740 and 5750 indoor electric grills, which were not sealed during production, can expose consumers to electric shock. To date, Rival has received 13 consumer complaints of electric shock and three retailer-returned grills that leaked electrical current. The Rival electric grills sold from January 1990 to December 1993 for about $20 each in retail stores nationwide. Both models contain a chrome-plated 11 inch steel grill, a heating element and a support bar, however, the model 5740 has a steel base, while the model 5750 has a stoneware base. Heating elements stamped with an "E" before the part number (see diagram) are not included in this replacement program. Owners of model 5740 and 5750 grills should stop using them immediately and contact Rival at (800) 557-4825 for assistance in identifying the element and replacing it, if necessary. Rival will instruct owners on how to remove one of the two end pins of the recalled element. Upon receiving the returned end pin, Rival will provide consumers a free replacement heating element.

Hazard

The heating elements on model 5740 and 5750 indoor electric grills, which were not sealed during production, can expose consumers to electric shock.

Incidents & Injuries

To date, Rival has received 13 consumer complaints of electric shock and three retailer-returned grills that leaked electrical current.

Remedy Instructions

Owners of model 5740 and 5750 grills should stop using them immediately and contact Rival at (800) 557-4825 for assistance in identifying the element and replacing it, if necessary. Rival will instruct owners on how to remove one of the two end pins of the recalled element. Upon receiving the returned end pin, Rival will provide consumers a free replacement heating element.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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