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HP Officejet combination printer/fax/copiers

CPSC Recall #95-074 — February 1, 1995

Recall Summary

Recall Number95-074
Recall DateFebruary 1, 1995
Remedy TypeReplace
Units Affected10,000

Product

HP Officejet combination printer/fax/copiers

Description

WASHINGTON, D.C. - Hewlett-Packard Company of Palo Alto, CA in cooperation with the U.S. Consumer Product Safety Commission (CPSC) is voluntarily recalling 10,000 HP Officejet combination printer/fax/copiers. The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard. The recalled Officejet model C2890A was sold in the U.S. and Canada. Only Officejet fax/printers having 10-digit serial numbers (located on the rear label above the power cord) beginning with the following digits will be recalled: US4B1 through US4B9 US4C1 through US4C9 US4BA through US4BU US4CA through US4CK Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608, and at the first prompt enter 7, between 8 A.M. and 4 P.M. PST Monday through Friday. HP discovered this problem during routine internal quality testing. HP has received no reports of problems, complaints, or incidents. HP is implementing this program as part of its commitment to customer safety and product quality.

Hazard

The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.

Incidents & Injuries

HP has received no reports of problems, complaints, or incidents.

Remedy Instructions

Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608, and at the first prompt enter 7.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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