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MTC television sets

CPSC Recall #96-013 - November 8, 1995

Recall Summary

Recall Number96-013
Recall DateNovember 8, 1995
Remedy TypeRepair
Units Affected45,000

Product

MTC television sets

Description

WASHINGTON, D.C. - CPSC, GrandeTel Technologies, Inc. of Richmond, B.C. Canada, (formerly known as MTC Electronic Technologies Co., Ltd.) is announcing a program to repair 45,000 television sets bearing the name "MTC." A resistor on the TV's main component board may overheat, resulting in a potential fire hazard. GrandeTel Technologies is aware of one recent incident in the United States in which the resistor overheated and created a fire. CPSC and GrandeTel Technologies are not aware of any injuries involving these television sets. The 13-inch color televisions have the brand name "MTC" on the lower left front cabinet. They were sold nationwide for up to $150 at small retailers and large merchandisers since November 1992. The repair recall program involves televisions with the following model and serial numbers located on the rear cabinet: MTV1428R (serial number beginning with "92"), MTV1428RF (serial number beginning with "93"), MTV1429RF (serial number beginning with "93"), MTV1428CC (serial number beginning with "93" and serial number 9403 212 00001 - 9410 212 20160), and MTV1429CC (serial number beginning with "93" and serial number 9405 113 00001 - 9408 213 01680). Consumers who own the recalled television sets should immediately stop using them and call GrandeTel Technologies' service center, Service Concept International (SCI), at (714) 836-4981 between 8:30 a.m. and 4:30 p.m. Pacific Time, Monday through Friday. SCI will help consumers determine whether their television set is part of this recall and will arrange to repair the unit at no cost to the consumer.

Hazard

A resistor on the TV's main component board may overheat, resulting in a potential fire hazard.

Incidents & Injuries

GrandeTel Technologies is aware of one recent incident in the United States in which the resistor overheated and created a fire. CPSC and GrandeTel Technologies are not aware of any injuries involving these television sets.

Remedy Instructions

Consumers who own the recalled television sets should immediately stop using them and call GrandeTel Technologies' service center, Service Concept International (SCI), at (714) 836-4981. SCI will help consumers determine whether their television set is part of this recall and will arrange to repair the unit at no cost to the consumer.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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