Shift Brake levers
CPSC Recall #24-103 — February 1, 2024
Recall Summary
| Recall Number | 24-103 |
| Recall Date | February 1, 2024 |
| Remedy Type | Repair |
| Units Affected | About 61,300 (In addition, about 2,940 were sold in Canada) |
| Manufacturer | SRAM LLC, of Chicago, Illinois |
| Manufactured In | Taiwan |
Where It Was Sold
| Specialty bicycle stores nationwide from June 2019 through October 2023 for between $220 and $675. |
Product
Shift Brake levers
Description
This recall involves all SRAM 12-speed shift brake levers sold separately as upgrade or replacement kits. The hoods of the brake levers are black.
Hazard
The clamp bolt on the brake lever can come loose, posing a crash hazard to the rider. A rider uses the brake lever to activate the braking system to slow or stop the bicycle.
Incidents & Injuries
None reported
Remedy Instructions
Consumers should immediately stop using the recalled SRAM shift brake levers and inspect their levers for tightness. If the shift brake lever rotates or is loose, the consumer will be offered a free brake installation inspection at an authorized SRAM retailer. If the brake installation is loose at the dealer inspection, the clamp bolt assembly will be tightened or replaced at no charge to the consumer.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.