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WELBILT toaster and convection ovens

CPSC Recall #98-066 — February 11, 1998

Recall Summary

Recall Number98-066
Recall DateFebruary 11, 1998
Remedy TypeDispose, No Remedy Available
Units AffectedMore than 100,000

Where It Was Sold

Department and mass merchandise stores
warehouse clubs
mail order catalogs and television shopping networks nationwide sold the ovens from January 1996 through December 1997 for about $99.

Product

WELBILT toaster and convection ovens

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Appliance Corp. of America (ACA) of Great Neck, N.Y., implemented a voluntary corrective action program on more than 100,000 toaster and convection ovens sold under the WELBILT brand name to replace their power cords. If the power cords touch the back of the oven, they could melt and expose wires, presenting a serious shock hazard to consumers. ACA has not received any reports of power cords melting. This corrective action is being conducted to prevent the possibility of injury. The WELBILT toaster oven subject to this corrective action is model TBR5. The model number and the Underwriters Laboratories (UL) mark are located on the bottom of the oven. The power cord is white. This oven is also a broiler, rotisserie and griddle. The WELBILT convection ovens subject to this corrective action are model GTC1 and CVN35. The model number and the UL mark are located on the bottom of the ovens. The power cord is white. Department and mass merchandise stores, warehouse clubs, mail order catalogs and television shopping networks nationwide sold the ovens from January 1996 through December 1997 for about $99. Consumers should stop using the ovens immediately and discard or destroy them. The firm is out of business, and cannot be contacted. Both the toaster and convection ovens were manufactured by Daysun Industries. Their new, black power cords are listed by UL.

Hazard

If the power cords touch the back of the oven, they could melt and expose wires, presenting a serious shock hazard to consumers.

Incidents & Injuries

ACA has not received any reports of power cords melting. This corrective action is being conducted to prevent the possibility of injury.

Remedy Instructions

Consumers should stop using the ovens immediately and discard or destroy them. The firm is out of business, and cannot be contacted.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Dispose, No Remedy Available at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Dispose, No Remedy Available) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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