Toshiba Laptop AC Adapters
CPSC Recall #24-122 — February 21, 2024
Recall Summary
| Recall Number | 24-122 |
| Recall Date | February 21, 2024 |
| Remedy Type | Replace |
| Units Affected | About 15.5 million (In addition, about 1.3 million were sold in Canada) |
| Importer | Dynabook Americas Inc., of Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.) |
| Manufactured In | China |
Where It Was Sold
| Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers |
| or separately for between $25 and $75. |
Product
Toshiba Laptop AC Adapters
Description
This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand NameModel Name /NumberSerial Number format with embedded date codeDate CodeToshibaG71C0009S110T**0815********** ~ T**1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C0009S1110815 – 1253G71C0009S1120815 – 1253G71C0009S1130815 – 1253G71C0009S1140815 – 1253G71C0009S1150815 – 1253G71C0009S2100815 – 1253G71C0009S2120815 – 1253G71C0009S2140815 – 1253G71C0009S4100815 – 1253G71C0009S4110815 – 1253G71C0009S4120815 – 1253G71C0009S4130815 – 1253G71C0009S4140815 – 1253G71C0009S4150815 – 1253G71C0009T110T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C0009T1110815 – 1253G71C0009T1120815 – 1253G71C0009T1130815 – 1253G71C0009T1140815 – 1253G71C0009T1150815 – 1253G71C0009T1160815 – 1253G71C0009T1170815 – 1253G71C0009T2100815 – 1253G71C0009T2120815 – 1253G71C000AE110T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C000AE1110815 – 1253G71C000AE112***0804******** ~ ***1212********(Year 2008 Month 4 to Year 2012 Month 12)0804 – 1212G71C000AE1130804 – 1212G71C000AE210T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C000AE212***0804******** ~ ***1212********(Year 2008 Month 4 to Year 2012 Month 12)0804 – 1212G71C000AE410T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C000AE4110815 – 1253G71C000AE412***0804******** ~ ***1212********(Year 2008 Month 4 to Year 2012 Month 12)0804 – 1212 G71C000AE4130804 – 1212 G71C000AR1100804 – 1212 G71C000AR2100804 – 1212 G71C000AR3100804 – 1212 G71C000AR4100804 – 1212 G71C000AS1100804 – 1212 G71C000AS4100804 – 1212 G71C000BY110T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 – 1253G71C000BZ1100815 – 1253G71C000DH1100815 – 1253 G71C000DH4100815 – 1253G71C000DJ1100815 – 1253G71C000DJ4100815 – 1253G71C000DM1100815 – 1253G71C000DM4100815 – 1253G71C000DN1100815 – 1253G71C000DN4100815 – 1253G71C000DP110***0804******** ~ ***1212********(Year 2008 Month 4 to Year 2012 Month 12)0804 – 1212G71C000DP4100804 – 1212G71C000DQ1100804 - 1212G71C000DQ4100804 - 1212G71C000DU110T0815********** ~ T1253**********(Year 2008 Week 15 to Year 2012 Week 53)0815 - 1253G71C000DX1100815 - 1253G71C000DX4100815 - 1253G71C000DY1100815 - 1253G71C000DY4100815 - 1253G71C000F71100815 - 1253PA1750-040815 - 1253
Hazard
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Incidents & Injuries
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
Remedy Instructions
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to [email protected] to receive a free replacement.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.