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Ladies' robes

CPSC Recall #00-194 — February 2, 2000

Recall Summary

Recall Number00-194
Recall DateFebruary 2, 2000
Remedy TypeRefund
Units AffectedAbout 2,100

Where It Was Sold

Department stores and boutiques nationwide sold these robes from October 1998 through January 2000 for between $280 to $350.

Product

Ladies' robes

Description

PRODUCT: Ladies' Fleece Robes - HANRO USA Inc. of New York, N.Y., is recalling about 2,100 ladies' robes. The five different styles of recalled robes are made with 90 percent cotton and 10 percent polyester fleece fabric. The robes contain the sewn-in label "HANRO of Switzerland." They were sold in colors white, blue, ivory, beige and gray, and in sizes XS through L. Department stores and boutiques nationwide sold these robes from October 1998 through January 2000 for between $280 to $350. PROBLEM: The robes fail to meet federal flammability standards for clothing and can ignite readily, presenting a serious risk of burn injuries. Fabrics that do not comply with the standard typically burn faster than newspaper. INCIDENTS/INJURIES: HANRO USA Inc. has received one report that a robe ignited when exposed to flame and burned the consumer's hair. WHAT TO DO: Stop using these robes immediately and return them to the store where purchased for a refund and a $50 HANRO gift certificate. For more information, contact HANRO USA at (800) 889-7443 between 9 a.m. and 5 p.m. ET Monday through Friday.

Hazard

The robes fail to meet federal flammability standards for clothing and can ignite readily, presenting a serious risk of burn injuries. Fabrics that do not comply with the standard typically burn faster than newspaper.

Incidents & Injuries

HANRO USA Inc. has received one report that a robe ignited when exposed to flame and burned the consumer's hair.

Remedy Instructions

Stop using these robes immediately and return them to the store where purchased for a refund and a $50 HANRO gift certificate. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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