Cadet and Encore in-wall electric heaters
CPSC Recall #00-070 — February 16, 2000
Recall Summary
| Recall Number | 00-070 |
| Recall Date | February 16, 2000 |
| Remedy Type | No Remedy Available |
| Units Affected | More than 1.9 million |
Where It Was Sold
| These heaters were distributed mainly in California |
| Idaho |
| Montana |
| Oregon and Washington. |
Product
Cadet and Encore in-wall electric heaters
Description
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission (CPSC) and Cadet Manufacturing Co., of Vancouver, Wash., announced today the recall of more than 1.9 million Cadet and Encore brand in-wall electric heaters, distributed mainly in California, Idaho, Montana, Oregon and Washington. This recall announcement follows the resolution of the lawsuit filed by CPSC staff against the company on January 14, 1999.CPSC alleges that the following Cadet and Encore brand in-wall electric heaters are defective and can overheat and catch fire: models FW, FX, LX, TK, ZA, Z, RA, RK, RLX, RX, RW and ZC. Flames, sparks or molten particles can spew through the front grill cover of the heater into the living area of a residence, putting consumers at risk from fires, including burn injuries, smoke inhalation and property damage. The heaters also can become energized creating a risk of electric shock.CPSC is aware of more than 320 reports of heaters that smoked, sparked, caught fire, emitted flames, or ejected burning particles or molten materials. These incidents have allegedly resulted in three deaths, two serious burn injuries and property damage claims exceeding $1.2 million, which include five partial or total house fires.The heaters that are part of today's recall announcement are the following models of Cadet and Encore brands: FW, FX, LX, TK, ZA, Z, RA, RK, RLX, RX, RW and ZC. The brand and model are located on a label on the front of the heat box, behind the grill. Before removing the grill to check the identification label, consumers must disconnect the power supply to the heater at the circuit breaker. If power is not disconnected, consumers risk electrocution and shock.Cadet is offering consumers replacement heaters at a significantly reduced cost. Each heater will cost between $25 and $57, depending on the model. Consumers who already have replaced the recalled units from October 23, 1997, until today can file a claim for partial reimbursement for $25 per heater. Consumers must register to participate in this recall by February 17, 2002. To register, contact Cadet anytime at (800) 567-2613 or at http://www.cadetco.com/upgrade_program.php#recall.CPSC routinely requires companies to pay the full costs associated with recalls. In this case, Cadet has recently emerged from bankruptcy and is unable to provide free replacements or full reimbursements.In October 1997, Cadet recalled its model FW, FX, LX and ZA heaters to replace defective over-temperature black plastic limit switches. By December 1997, Cadet informed CPSC that it could no longer pay the full costs of the recall, and that the number of heaters involved were far greater than it had originally known. While attempting to resolve the problems with the limit switch recall, the CPSC staff discovered additional problems with the heaters involved in the 1997 recall, as well as problems with some other Cadet and Encore models. In addition to the switch defect, the heating elements and internal wiring connections are defective and can fail. Even if consumers have had the heaters' switches repaired, the heaters have additional problems and need to be replaced.CPSC strongly urges consumers to participate in this recall. Since the recalled heaters pose a fire hazard until they are replaced, consumers should have at least one fully operational smoke detector on every floor of their home, especially near bedrooms. To ensure that the detector's batteries are working, test the detector every month. Consumers also should have a well-defined and rehearsed escape plan and an alternate escape plan in the event of a fire.
Hazard
Flames, sparks or molten particles can spew through the front grill cover of the heater into the living area of a residence, putting consumers at risk from fires, including burn injuries, smoke inhalation and property damage. The heaters also can become energized creating a risk of electric shock.
Incidents & Injuries
CPSC is aware of more than 320 reports of heaters that smoked, sparked, caught fire, emitted flames, or ejected burning particles or molten materials. These incidents have allegedly resulted in three deaths, two serious burn injuries and property damage claims exceeding $1.2 million, which include five partial or total house fires.
Remedy Instructions
Cadet is offering consumers replacement heaters at a significantly reduced cost. Each heater will cost between $25 and $57, depending on the model. Consumers who already have replaced the recalled units from October 23, 1997, until today can file a claim for partial reimbursement for $25 per heater. Consumers must register to participate in this recall by February 17, 2002. To register, contact Cadet anytime at (800) 567-2613.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a No Remedy Available at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (No Remedy Available) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.