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EverFrost Battery Powered Coolers

CPSC Recall #24-146 — March 7, 2024

Recall Summary

Recall Number24-146
Recall DateMarch 7, 2024
Remedy TypeReplace
Units AffectedAbout 5,480 (In addition, about 160 in Canada)
ManufacturerAnker Innovations Limited, of Hong Kong 
Manufactured InChina

Where It Was Sold

Best Buy
TD Synnex and other stores nationwide and online at kickstarter.com from May 2023 through September 2023 for between $250 and $950.

Product

EverFrost Battery Powered Coolers

Description

This recall involves the lithium-ion battery packs in Anker EverFrost Coolers. The coolers are intended for use in outdoor camping, travel and fishing for cooling and freezing food or medicine. They are dark gray with wheels and a drop-down rolling handle. There is a blue charging port for charging by alternative power sources, such as plug-in or solar, on one end of the cooler. The name “Anker EverFrost” appears on the side in silver and blue. The model number is printed on the outer surface on the bottom of the cooler. The following model numbers are included in this recall:  ProductModel #SizeAnker Detachable Battery pack for Powered CoolerA17B0Not ApplicableAnker EverFrost Powered Coolers 30A17A033 LiterAnker EverFrost Powered Coolers 40A17A143 LitersAnker EverFrost Powered Coolers 50A17A253 Liters

Hazard

The lithium-ion batteries in the Anker EverFrost Coolers can overheat, posing a fire hazard.

Incidents & Injuries

The firm has received five reports of overheating, smoke and/or fire. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled coolers, and contact Anker for a free replacement lithium-ion battery pack. Visit https://www.anker.com/anker-solix/cooler-battery-recall-pps to file a claim, and for instructions on how to replace the battery pack. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws, and not in the trash.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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