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Thermador® brand combination thermal/microwave ovens

CPSC Recall #01-155b — May 16, 2001

Recall Summary

Recall Number01-155b
Recall DateMay 16, 2001
Remedy TypeRepair
Units AffectedAbout 2,300

Where It Was Sold

Appliance and specialty stores nationwide sold the ovens to homebuilders and contractors from about May 2000 through May 2001 for about $3
000 to $4
600.

Product

Thermador® brand combination thermal/microwave ovens

Description

PRODUCT: Thermal/Microwave Ovens - BSH Home Appliances Corp., of Los Angeles, Calif., is voluntarily recalling about 2,300 Thermador® brand combination thermal/microwave ovens. The oven has a steel frame around glass panels and comes in a black, white or stainless steel finish. It is sold as a single or double-stacked unit. The model numbers included in the recall are CM301UB, CM302UB, CM301UW, CM302UW, CM301US, and CM302US with serial numbers that begin with 2003 through 2010. The model and serial numbers are located on a data plate inside the grill located beneath the control panel that reads "Thermador" on the right hand side of the oven. Appliance and specialty stores nationwide sold the ovens to homebuilders and contractors from about May 2000 through May 2001 for about $3,000 to $4,600.PROBLEM: The oven door may not lock properly when the oven is put into the "self clean" mode. While the oven is in "self clean" mode, intense heat is generated to clean the oven. If oxygen is introduced by opening the oven door during the "self clean" mode, combustible material left inside can ignite and pose a fire risk.INCIDENTS/INJURIES: None reported.WHAT TO DO: Consumers should stop using the "self clean" mode of the recalled ovens immediately and contact Thermador at (800) 735-4328 between 5 a.m. and 5 p.m. PT Monday through Friday to arrange for a free inspection and if needed, free repair. Media inquiries should be directed to Gary Ball at (714) 899-4166.

Hazard

The oven door may not lock properly when the oven is put into the "self clean" mode. While the oven is in "self clean" mode, intense heat is generated to clean the oven. If oxygen is introduced by opening the oven door during the "self clean" mode, combustible material left inside can ignite and pose a fire risk.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should stop using the "self clean" mode of the recalled ovens immediately and contact Thermador at (800) 735-4328 between 5 a.m. and 5 p.m. PT Monday through Friday to arrange for a free inspection and if needed, free repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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