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Gevalia Coffeemakers, Model DL 10

CPSC Recall #02-508 - November 20, 2001

Recall Summary

Recall Number02-508
Recall DateNovember 20, 2001
Remedy TypeReplace
Units AffectedAbout 15,000

Where It Was Sold

Gevalia distributed these coffeemakers through mail order coffee promotions nationwide between August 2001 and October 2001 as a free gift.

Product

Gevalia Coffeemakers, Model DL 10

Description

PRODUCT: Coffeemakers - Gevalia Coffee of Tarrytown, N.Y., is voluntarily recalling about 15,000 automatic drip coffeemakers. The recalled coffeemaker is model DL 10 and date coded 0801 and 0901. It is white, black or green with "Gevalia" written on the front. Gevalia distributed these coffeemakers through mail order coffee promotions nationwide between August 2001 and October 2001 as a free gift.PROBLEM: Coffeemakers can overflow, presenting a serious risk of burn injuries to consumers.INCIDENTS/INJURIES: Gevalia has received 11 reports of overflow incidents resulting in 8 burn injuries. One consumer received second-degree burns.WHAT TO DO: Consumers should stop using these coffeemakers immediately and call Gevalia toll free at (800) 325-3190 between 7a.m. and 10 p.m. ET Monday through Friday for information on how to receive a free replacement.Purchasers were sent direct mail notification of this recall and a free replacement coffee maker.

Hazard

Coffeemakers can overflow, presenting a serious risk of burn injuries to consumers.

Incidents & Injuries

Gevalia has received 11 reports of overflow incidents resulting in 8 burn injuries. One consumer received second-degree burns.

Remedy Instructions

Consumers should stop using these coffeemakers immediately and call Gevalia toll free at (800) 325-3190 between 7a.m. and 10 p.m. ET Monday through Friday for information on how to receive a free replacement.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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