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Power Supplies used with Next Level ADSL/VDSL ETHERset (modem) units

CPSC Recall #02-512 - December 16, 2001

Recall Summary

Recall Number02-512
Recall DateDecember 16, 2001
Remedy TypeReplace
Units AffectedAbout 46,000
ManufacturerPowDec Technologies, Inc.

Product

Power Supplies used with Next Level ADSL/VDSL ETHERset (modem) units

Description

PRODUCT: Power Supply - Next Level Communications of Rohnert Park, CA, is voluntarily recalling about 46,000 power supplies manufactured by PowDec Technologies, Inc. These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B. ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide from February 1999 to May 2001 for a suggested retail price between $225 and $250. PROBLEM: The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard. INCIDENTS/INJURIES: There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported. WHAT TO DO: Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday, to request a replacement power supply.

Hazard

The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard.

Incidents & Injuries

There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.

Remedy Instructions

Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday, to request a replacement power supply.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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