Security Control Panel
CPSC Recall #02-525 — March 12, 2002
Recall Summary
| Recall Number | 02-525 |
| Recall Date | March 12, 2002 |
| Remedy Type | Repair |
| Units Affected | 18,000 |
Where It Was Sold
| Authorized dealers and distributors sold the security control panels nationwide from November 1998 to March 2001 for between $40 and $260. |
Product
Security Control Panel
Description
GE Interlogix of Tualatin, Ore., is voluntarily announcing a recall to repair approximately 18,000 security control panels. The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
Hazard
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
Incidents & Injuries
CPSC and GE Interlogix are not aware of any incidents involving these security control panels. This recall is being conducted to prevent the possibility of incidents or injuries.
Remedy Instructions
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.