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Electronic door locks

CPSC Recall #02-534 — May 5, 2002

Recall Summary

Recall Number02-534
Recall DateMay 5, 2002
Remedy TypeReplace, Repair
Units AffectedAbout 8,000

Where It Was Sold

The IDH Max™
B.A.S.I.S.® G and B.A.S.I.S.® V products were sold directly or through authorized distributors to the commercial and industrial markets between 2000 and December 2001.

Product

Electronic door locks

Description

PRODUCT: Door Locks - Best Lock Corp., d/b/a/ Best Access Systems, of Indianapolis, Ind., is voluntarily recalling about 8,000 electronic door locks. The IDH Max™, B.A.S.I.S.® G and B.A.S.I.S.® V (Magstrip and Smartcard versions) cylindrical and mortise electronic door lock products are often installed in college and university dormitories, schools and hospitals. The IDH Max™, B.A.S.I.S.® G and B.A.S.I.S.® V products were sold directly or through authorized distributors to the commercial and industrial markets between 2000 and December 2001.PROBLEM: In an extreme fire situation, it is possible for the electronic wires and mounting holes to become exposed posing a fire hazard risk. There is no danger of latch failure, nor will this prevent normal egress during an emergency evacuation.INCIDENTS/INJURIES: CPSC and Best Lock have not received any reports of incidents. This recall is being conducted to make sure that products installed in fire-rated applications meet industry standards.WHAT TO DO: Customers will be contacted directly by Best Access Systems to receive a replacement product. Products installed in non-fire rated applications and B.A.S.I.S. G mortise products installed in 20-minute fire rated applications will be modified or replaced if requested by the customer. Products installed in 3-hour fire rated applications will be modified or replaced. For more information, call Best Access Systems at (800) 479-9087, between 8:00 am to 5:00 pm EST Monday through Friday, or visit Best's website at www.bestaccess.com. For a detailed description and picture of the products, see Best's website.

Hazard

In an extreme fire situation, it is possible for the electronic wires and mounting holes to become exposed posing a fire hazard risk. There is no danger of latch failure, nor will this prevent normal egress during an emergency evacuation.

Incidents & Injuries

CPSC and Best Lock have not received any reports of incidents.

Remedy Instructions

Customers will be contacted directly by Best Access Systems to receive a replacement product. Products installed in non-fire rated applications and B.A.S.I.S. G mortise products installed in 20-minute fire rated applications will be modified or replaced if requested by the customer. Products installed in 3-hour fire rated applications will be modified or replaced.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace, Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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