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Enduralume® and Low Profile Enduralume® Luminaires

CPSC Recall #02-548 — June 30, 2002

Recall Summary

Recall Number02-548
Recall DateJune 30, 2002
Remedy TypeReplace
Units AffectedAbout 1,500
Manufactured InUnited States

Where It Was Sold

Holophane sold these luminaires through electrical distributors nationwide from January 2002 through February 2002.

Product

Enduralume® and Low Profile Enduralume® Luminaires

Description

PRODUCT: Luminaire Optical Assemblies - Holophane, of Newark, OH, a division of Acuity Lighting Group, Inc. has voluntarily recalled about 1,500 optical assemblies used in its Enduralume® and Low Profile Enduralume® Luminaires. The recalled products are optical assemblies used in these High Intensity Discharge luminaires for industrial and commercial installations. The optical assembly used in Enduralume and Low Profile Enduralume fixtures consists of a glass refractor and an aluminum reflector. Holophane sold these luminaires through electrical distributors nationwide from January 2002 through February 2002. They were made in the USA.PROBLEM: The glass portion of the luminaire optical assembly may crack, presenting a laceration hazard.INCIDENTS/INJURIES: Holophane has received one report of cracked glass. No injuries have been reported.WHAT TO DO: All distributors and customers who received these optical assemblies have been notified to stop using these products and have been sent replacement parts. If you have received replacement parts, stop using these luminaires immediately and install the replacement parts you have been sent. For additional information contact Holophane at (866) 898-8084 Monday through Friday 8:00 a.m. to 5:00 p.m. ET.

Hazard

The glass portion of the luminaire optical assembly may crack, presenting a laceration hazard.

Incidents & Injuries

Holophane has received one report of cracked glass. No injuries have been reported.

Remedy Instructions

All distributors and customers who received these optical assemblies have been notified to stop using these products and have been sent replacement parts. If you have received replacement parts, stop using these luminaires immediately and install the replacement parts you have been sent.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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