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Wall Mount Gas Fireplaces

CPSC Recall #02-248 — September 8, 2002

Recall Summary

Recall Number02-248
Recall DateSeptember 8, 2002
Remedy TypeRepair
Units AffectedAbout 730

Where It Was Sold

Specialty fireplace dealers sold these fireplaces nationwide from September 1997 through January 2002 for between $1
700 and $2
400.

Product

Wall Mount Gas Fireplaces

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Valor Heating Ltd., of Birmingham, United Kingdom, is voluntarily recalling about 730 direct vent wall mount gas fireplaces. A design defect in the gas control assembly can allow main burner gas to prematurely enter the firebox during lighting. The ignition of this excess gas can cause the glass window to shatter, presenting the risk of burns or cuts from broken glass.Valor has received one report of cuts to the consumer's face when the glass front of the fireplace shattered after excess gas ignited. This recall includes model 837AN (natural gas) and 837AP (propane) direct vent wall mount fireplaces made in the United Kingdom. The fireplaces have a glass front and an imitation wooden log set. The "Valor" logo is printed on the bottom front of the fireplace. The model number is printed on a plate in the lower control area. Specialty fireplace dealers sold these fireplaces nationwide from September 1997 through January 2002 for between $1,700 and $2,400. Consumers should stop using these fireplaces and shut off the gas immediately. To arrange for a free repair, consumers should contact Valor at (866) 541-0930 between 8 a.m. and 4:30 p.m. CT Monday through Friday or visit the firm's web site at www.valorflame.com,

Hazard

A design defect in the gas control assembly can allow main burner gas to prematurely enter the firebox during lighting. The ignition of this excess gas can cause the glass window to shatter, presenting the risk of burns or cuts from broken glass.

Incidents & Injuries

Valor has received one report of cuts to the consumer's face when the glass front of the fireplace shattered after excess gas ignited.

Remedy Instructions

Consumers should stop using these fireplaces and shut off the gas immediately. To arrange for a free repair, consumers should contact Valor at (866) 541-0930 between 8 a.m. and 4:30 p.m. CT Monday through Friday or visit the firm's web site at www.valorflame.com.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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