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Subwoofers

CPSC Recall #03-062 - December 25, 2002

Recall Summary

Recall Number03-062
Recall DateDecember 25, 2002
Remedy TypeRepair
Units AffectedAbout 1,300
Manufactured InUnited States

Where It Was Sold

Specialty audio dealers sold the subwoofers nationwide and in Puerto Rico from January 2001 through October 2002 for about $3
000.

Product

Subwoofers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Madrigal Audio Laboratories, Inc., of Middletown, Conn., is voluntarily recalling about 1,300 subwoofer speakers. A screw inside of the subwoofer can cause a high voltage short, which could cause a severe injury to consumers through an electric shock.Madrigal has received one report of electric shock; though, no injuries have been reported.The recalled Revel B-15 subwoofers have an outer cabinet with a black or gray speaker grill on the front and are about 20 inches in width, height, and depth. The brand name "Revel" is printed on the bottom left of the rear panel and "PERFORMA B15 SUBWOOFER" is printed on the bottom right. The 1000W subwoofers were made in the United States.Specialty audio dealers sold the subwoofers nationwide and in Puerto Rico from January 2001 through October 2002 for about $3,000.Consumers should not touch the rear panel, use the power switch, or remove the power cord or any connections from the back of the unit until it is repaired. Consumers should immediately contact the dealer from whom the subwoofer was purchased or Madrigal at (800) 424-8043 between 9 a.m. and 5 p.m. ET Monday through Friday to receive a free repair and new computer software. Consumers also can visit the company's website at www.revelspeakers.com.

Hazard

A screw inside of the subwoofer can cause a high voltage short, which could cause a severe injury to consumers through an electric shock.

Incidents & Injuries

Madrigal has received one report of electric shock; though, no injuries have been reported.

Remedy Instructions

Consumers should not touch the rear panel, use the power switch, or remove the power cord or any connections from the back of the unit until it is repaired. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

No, you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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