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2001 Toro Snow Commander snowthrowers

CPSC Recall #03-102 — March 26, 2003

Recall Summary

Recall Number03-102
Recall DateMarch 26, 2003
Remedy TypeReplace
Units AffectedAbout 3,400

Where It Was Sold

The snowthrowers were sold nationwide October 2000 through March 2003 for between $850 and $950.

Product

2001 Toro Snow Commander snowthrowers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), The Toro Company, of Bloomington, Minn., is voluntarily recalling about 3,400 Toro Snow Commander snowthrowers. The plastic fuel tank can crack and leak gasoline, posing a risk for fire and injury.Toro has received 29 reports of fuel leaking. No fires or injuries have been reported.This recall includes 2001 Toro Snow Commander snowthrowers with model number 38600 (serial numbers between 210000001 and 210999999) and model number 38602 (serial numbers between 210000001 and 210999999). The model and serial numbers are located on the rear of the axle plate between the wheels.The snowthrowers were sold nationwide October 2000 through March 2003 for between $850 and $950.Consumers should stop using these Toro snowthrowers and contact their local Toro Authorized Service Dealer to find out if the snowthrower is included in the recall. If necessary, the dealer will schedule a time to install a free replacement fuel tank. For more information, contact Toro at (800) 689-8671 between 8 a.m. and 6 p.m. CT Monday through Friday or 9 a.m. and 4 p.m. Saturday. Consumers can also visit the firm's website at www.toro.com.The Toro Company has notified registered owners directly.

Hazard

The plastic fuel tank can crack and leak gasoline, posing a risk for fire and injury.

Incidents & Injuries

Toro has received 29 reports of fuel leaking. No fires or injuries have been reported.

Remedy Instructions

Consumers should stop using these Toro snowthrowers and contact their local Toro Authorized Service Dealer to find out if the snowthrower is included in the recall. If necessary, the dealer will schedule a time to install a free replacement fuel tank.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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