Sleep Number Beds
CPSC Recall #03-547 — July 8, 2003
Recall Summary
| Recall Number | 03-547 |
| Recall Date | July 8, 2003 |
| Remedy Type | Replace |
| Units Affected | 90,000 |
| Manufacturer | Select Comfort Corporation, of Minneapolis, Minn. |
| Manufactured In | United States |
Where It Was Sold
| Directly through Select Comfort as well as certain specialty mattress retailers and QVC nationwide from November 2002 through March 15 |
| 2003 for between $500 and $3 |
| 300 per bed set. |
Product
Sleep Number Beds
Description
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Select Comfort Corporation, of Minneapolis, Minn. is voluntarily recalling about 90,000 adjustable Sleep Number Beds. When exposed to severely cold temperatures and impact, such as may occur during shipping, the power cord insulation on the electric air pump can crack, creating a short-circuit or exposing live electrical wires and presenting a shock or electrocution hazard.Name of Product: Sleep Number BedsUnits: 90,000Manufacturer: Select Comfort Corporation, of Minneapolis, Minn.Hazard: When exposed to severely cold temperatures and impact, such as may occur during shipping, the power cord insulation on the electric air pump can crack, creating a short-circuit or exposing live electrical wires and presenting a shock or electrocution hazard.INCIDENTS/INJURIES: Select Comfort has received two reports of cords cracking. No injuries or property damage have been reported.Description: This program includes all Sleep Number® Beds by Select Comfort sold from November 2002 through March 15, 2003 that were shipped through or to cold weather locations.Sold: Directly through Select Comfort as well as certain specialty mattress retailers and QVC nationwide from November 2002 through March 15, 2003 for between $500 and $3,300 per bed set.Manufactured in: United StatesRemedy: Select Comfort is contacting all registered owners and will provide a replacement air pump at no charge to consumers whose cords exhibit damage to the wire insulation. Consumers should unplug the pump from the electrical outlet before inspecting the power cord. The bed can continue to be used even if the pump has to be replaced, but the pump should remain unplugged if the wire insulation shows any sign of cracking.WHAT TO DO: Call Select Comfort at (800) 326-3541 between 7 a.m. to 10 p.m. CT Monday through Friday and 10 a.m. to 5:30 p.m. CT Saturday and Sunday. Questions can also be emailed to Select Comfort at [email protected] Contact: Mark Kimball, Select Comfort, at (763) 551-7000
Hazard
When exposed to severely cold temperatures and impact, such as may occur during shipping, the power cord insulation on the electric air pump can crack, creating a short-circuit or exposing live electrical wires and presenting a shock or electrocution hazard.
Incidents & Injuries
Select Comfort has received two reports of cords cracking. No injuries or property damage have been reported.
Remedy Instructions
Select Comfort is contacting all registered owners and will provide a replacement air pump at no charge to consumers whose cords exhibit damage to the wire insulation. Consumers should unplug the pump from the electrical outlet before inspecting the power cord. The bed can continue to be used even if the pump has to be replaced, but the pump should remain unplugged if the wire insulation shows any sign of cracking.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.