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Energizer-brand Back-Up Power Supply Devices

CPSC Recall #04-002 — October 1, 2003

Recall Summary

Recall Number04-002
Recall DateOctober 1, 2003
Remedy TypeReplace
Units Affected2,100
ManufacturerTechnuity Inc., of Indianapolis, Ind.
Manufactured InChina

Where It Was Sold

Staples stores nationwide and www.technuity.com sold the units for about $140.

Product

Energizer-brand Back-Up Power Supply Devices

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Technuity Inc., of Indianapolis, Ind., is voluntarily recalling 2,100 Energizer-brand Back-Up Power Supply Devices. When used in conjunction with another power protection device, the power supply device can spark, posing a fire hazard to consumers.Name of product: Energizer-brand Back-Up Power Supply DevicesUnits: 2,100Manufacturer: Technuity Inc., of Indianapolis, Ind.Hazard: When used in conjunction with another power protection device, the power supply device can spark, posing a fire hazard to consumers.Incidents/Injuries: The firm has received 16 reports of units sparking or smoking, though no injuries or fires have been reported.Description: The recalled back-up power supply systems include the Energizer-brand UPS Model ER-PRO1000, which can be identified by a label on the back of the device. The black, breadbox-like unit is about 14 inches deep, 6 inches wide, 8 inches tall and weighs about 20 pounds. The words, "Energizer" and "energizerups.com" appear on the front of the unit.Sold at: Staples stores nationwide and www.technuity.com sold the units for about $140.Manufactured in: ChinaRemedy: Consumers should stop using the recalled back-up power supply devices immediately and contact the company for a free replacement unit and instructions on returning the recalled product.Consumer Contact: Contact Technuity toll-free at (877) 577-0046 between 9 a.m. to 5 p.m. ET Monday through Friday or log on to the website www.technuity.com.

Hazard

When used in conjunction with another power protection device, the power supply device can spark, posing a fire hazard to consumers.

Incidents & Injuries

The firm has received 16 reports of units sparking or smoking, though no injuries or fires have been reported.

Remedy Instructions

Consumers should stop using the recalled back-up power supply devices immediately and contact the company for a free replacement unit and instructions on returning the recalled product.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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