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Cybex or Trotter Treadmill

CPSC Recall #04-502 — October 7, 2003

Recall Summary

Recall Number04-502
Recall DateOctober 7, 2003
Remedy TypeRepair
Units Affected33,719
ManufacturerCybex International, Inc., of Medway, Mass.
Manufactured InUnited States

Where It Was Sold

Cybex dealers and direct from Cybex International
between September 1993 and October 2001
for about $4
000.

Product

Cybex or Trotter Treadmill

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Cybex International, Inc., of Medway, Mass., is voluntarily recalling 33,719 Cybex or Trotter Treadmills. Fire hazard because of overheating and ignition of dust inside the treadmill's hood. The dust accumulates because of lack of regular maintenance. Name of Product: Cybex or Trotter TreadmillUnits: 33,719Manufacturer: Cybex International, Inc., of Medway, Mass.Hazard: Fire hazard because of overheating and ignition of dust inside the treadmill's hood. The dust accumulates because of lack of regular maintenance.Incidents/Injuries: Five reports of fire resulting in property damage to the treadmill and in some instances smoke-related damage to the surrounding area. No injuries reported.Description: Treadmill is black with gray coloring and has rectangular uprights. It is 69" in length and 30" in width. It has a small display panel that is almost as wide as the treadmill. The brands and models "Cybex 400T," "Cybex 410T," "Trotter 510," "Trotter 525," or "Trotter 535" are written on the display panel. "CXT+" is another recalled model but does not bear the brand Cybex or Trotter.Sold At: Cybex dealers and direct from Cybex International, between September 1993 and October 2001, for about $4,000.Manufactured In: U.S.A.Remedy: Unplug and stop using the treadmill immediately. Repairs will be scheduled free of charge with a certified Cybex service technician.Consumer Contact: Call Cybex toll-free at (888) 678-3846 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.cybexintl.com.

Hazard

Fire hazard because of overheating and ignition of dust inside the treadmill's hood. The dust accumulates because of lack of regular maintenance.

Incidents & Injuries

Five reports of fire resulting in property damage to the treadmill and in some instances smoke-related damage to the surrounding area. No injuries reported.

Remedy Instructions

Unplug and stop using the treadmill immediately. Repairs will be scheduled free of charge with a certified Cybex service technician.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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