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Ultrex Thermal/Double Wall Frying Pans

CPSC Recall #04-505 — October 15, 2003

Recall Summary

Recall Number04-505
Recall DateOctober 15, 2003
Remedy TypeRefund, Replace
Units Affected244,000
ManufacturerInnova Inc., of Davenport, Iowa
Manufactured InChina

Where It Was Sold

HSN LP
exclusively
from January 2002 through September 2002 for between $7 and $16 (individually) and for between $100 and $300 (in sets).

Product

Ultrex Thermal/Double Wall Frying Pans

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Innova Inc., of Davenport, Iowa, is voluntarily recalling 244,000 Ultrex Thermal/Double Wall Frying Pans. The non-stick part of the pan can separate forcefully and be propelled when the pan is preheated, used on high heat, or used for frying, deep-frying or braising. This can pose a serious burn hazard from hot oil or food contents spilling onto consumers.Name of Product: Ultrex Thermal/Double Wall Frying PansUnits: 244,000Manufacturer: Innova Inc., of Davenport, IowaDistributor: HSN LP (previously referred to as the Home Shopping Network), of St. Petersburg, Fla.Hazard: The non-stick part of the pan can separate forcefully and be propelled when the pan is preheated, used on high heat, or used for frying, deep-frying, or braising. This can pose a serious burn hazard from hot oil or food contents spilling onto consumers.Incidents/Injuries: Innova and HSN LP have received 31 reports of these fry pans separating, including seven consumers who received burns from hot oil and eight reports of property damage.Sold By: HSN LP, exclusively, from January 2002 through September 2002 for between $7 and $16 (individually) and for between $100 and $300 (in sets).Manufactured In: ChinaRemedy: Consumers should stop using these fry pans immediately. HSN and Innova have contacted consumers instructing them to return the pans to Innova, in exchange for replacement cookware, an HSN credit, or a refund.Consumer Contact: Consumers with any questions should call Innova on (877) 368-3405 between 9 a.m. and 7 p.m. CT Monday through Friday or log on to www.hsn.com for more information.

Hazard

The non-stick part of the pan can separate forcefully and be propelled when the pan is preheated, used on high heat, or used for frying, deep-frying, or braising. This can pose a serious burn hazard from hot oil or food contents spilling onto consumers.

Incidents & Injuries

Innova and HSN LP have received 31 reports of these fry pans separating, including seven consumers who received burns from hot oil and eight reports of property damage.

Remedy Instructions

Consumers should stop using these fry pans immediately. HSN and Innova have contacted consumers instructing them to return the pans to Innova, in exchange for replacement cookware, an HSN credit, or a refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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