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Crate and Barrel "Hanukkah Menorah"

CPSC Recall #04-055 - December 18, 2003

Recall Summary

Recall Number04-055
Recall DateDecember 18, 2003
Remedy TypeRefund
Units Affected800
ManufacturerCrate and Barrel of Northbrook, Ill.
ImporterCrate and Barrel of Northbrook, Ill.
Manufactured InIndia

Where It Was Sold

Crate and Barrel stores nationwide and online at www.crateandbarrel.com from October 2003 through December 18
2003 for about $25.

Product

Crate and Barrel "Hanukkah Menorah"

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Crate and Barrel of Northbrook, Ill. is voluntarily recalling 800 Crate and Barrel "Hanukkah Menorahs". The acrylic base of the Hanukkah menorah can ignite if the candles are allowed to burn completely, creating a fire hazard.Name of product: Crate and Barrel "Hanukkah Menorah"Units: 800Manufacturer/Importer: Crate and Barrel of Northbrook, Ill.Hazard: The acrylic base of the Hanukkah menorah can ignite if the candles are allowed to burn completely, creating a fire hazard.Incidents/Injuries: One incident; no injuries.Description: The Crate and Barrel "Hanukkah Menorah" has a clear acrylic base with brass candle cups. The menorah accommodates nine standard menorah candles. Its SKU number is 589-055.Sold at: Crate and Barrel stores nationwide and online at www.crateandbarrel.com from October 2003 through December 18, 2003 for about $25.Manufactured in: IndiaRemedy: Do not ignite any candles in this "Hanukkah Menorah." Stop using the menorah immediately and return to the store for a full refund. You may mail the menorah to Crate and Barrel and receive a refund check.Consumer Contact: Call Crate and Barrel toll-free at (800) 323-5461 anytime, or visit their website at www.crateandbarrel.com.

Hazard

The acrylic base of the Hanukkah menorah can ignite if the candles are allowed to burn completely, creating a fire hazard.

Incidents & Injuries

One incident; no injuries.

Remedy Instructions

Do not ignite any candles in this "Hanukkah Menorah." Stop using the menorah immediately and return to the store for a full refund. You may mail the menorah to Crate and Barrel and receive a refund check.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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